Find us at
38 Wallace Road, Grays, RM17 5AZ, Essex.
+44 7498 980187
24/ 7 Customer Support
10 AM – 9 PM
Online store always open
38 Wallace Road, Grays, RM17 5AZ, Essex.
24/ 7 Customer Support
Online store always open
Our official contact number is +44 7498 980187 for orders, enquiries, and support.
Currently, our primary support is via phone and email.
(We can add WhatsApp support if required.)
You can contact us at info@dolcedelights.co.uk for all enquiries.
We are located at:
Unit 5, Park Industrial Estate, Hertfordshire, AL2 2DR
(Google Maps link available on the contact page.)
Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
We currently do not offer regular delivery services.
All orders are pickup only from our unit.
However, in special circumstances, we may be able to accommodate delivery upon request (subject to availability).
Yes, collections are available from our unit during opening hours.
Yes! Please complete our bespoke enquiry form.
Yes, for events and businesses. Corporate form is available online.
You receive an email confirmation immediately after placing your order.
Check your spam/junk folder. If not found, contact us and we will resend.
We accept card payments online at checkout.
No. All food items are non-refundable.
Contact us within 24 hours with photos so we can assist.
Standard cake orders can be changed before production. Bespoke orders cannot be cancelled once the deposit is paid.
Yes, many of our cakes contain one or more of these ingredients.
Our kitchen handles nuts, dairy, eggs, and gluten, so cross-contamination cannot be fully guaranteed. Contact us before ordering if you have severe allergies.
We can provide cakes without certain allergens, but cannot guarantee a completely allergen-free environment.
Standard cakes: 48–72 hours notice recommended.
Bespoke cakes: at least 7 days notice required.
We may accommodate urgent orders depending on availability. Please contact us directly.
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